Shipping policy

**Last updated: July 22, 2026**

1. Order Processing

Orders are generally processed and dispatched within **1–2 business days** after payment and any required verification are completed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may take longer during promotions or periods of high demand.

2. Shipping Costs and Delivery Times

Available shipping methods, charges and estimated delivery times are displayed at checkout based on your location and the products ordered.

Estimated delivery times after dispatch:

- **United Kingdom:** 1–3 business days  
- **United States:** 2–5 business days  
- **Europe:** 3–8 business days  
- **Other supported destinations:** As displayed at checkout  

Free standard delivery may be available on eligible orders. Delivery estimates are not guaranteed and may be affected by carriers, customs, weather or public holidays.

3. Tracking and Delivery

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

A signature may be required for high-value products, including smartphones, tablets, computers and smartwatches. Some device orders cannot be delivered to PO Boxes or parcel lockers, so please provide a complete physical address and valid telephone number.

4. International Orders

International orders may be subject to customs duties, import taxes or carrier fees. Unless collected by Reloopo at checkout, these charges are the customer’s responsibility.

Products containing lithium-ion batteries may be subject to additional carrier or destination restrictions. Available delivery services will be shown at checkout.

5. Delayed, Lost or Damaged Orders

If your order is delayed, lost or arrives damaged, please contact **support@reloopo.com** with your order number.

For damaged deliveries, please retain the product and all packaging and provide clear photographs of the shipping box, internal packaging and product. We recommend reporting delivery problems within **five business days**, although this does not affect your statutory consumer rights.

Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.