FAQs

Reloopo orders are dispatched from our UK warehouse. We are currently focused on serving customers in the United Kingdom.

Orders are generally processed and dispatched within 1-2 business days after payment and any required checks are complete. UK delivery is usually estimated at 1-3 business days after dispatch, depending on the delivery service and carrier conditions.

Yes. Once your order has been dispatched, we will send a dispatch confirmation email with tracking information where tracking is available.

If you need to change your delivery address, contact us as soon as possible at support@reloopo.com with your order number. We can only make changes before the order has been dispatched and after any required security checks.

Some device orders, especially high-value products such as phones, tablets, computers and smartwatches, may require a physical delivery address and signature. PO Boxes, parcel lockers, forwarding addresses or temporary accommodation may not be accepted for certain orders.

Reloopo primarily sells pre-owned, renewed or refurbished electronic devices and accessories. Unless a listing clearly says otherwise, products may have had a previous owner and may show cosmetic signs of use that match the advertised condition grade.

Eligible devices are checked for key functions before sale. Product listings aim to describe important details such as model, storage, colour, cosmetic condition, network or connectivity type, included accessories, battery information where applicable and warranty coverage.

Condition grades describe the cosmetic appearance of a pre-owned device. They do not usually mean a difference in essential functionality. Minor cosmetic marks may vary between individual devices of the same model and grade.

Pre-owned devices may not include original manufacturer packaging or every accessory supplied with a brand-new device. The product page or order details will show what is included. Compatible third-party accessories may be supplied where clearly stated.

Rechargeable batteries naturally lose capacity over time. Battery performance can vary depending on device age, previous use, settings, apps, charging habits and temperature. Normal battery degradation is not automatically considered a product fault unless a specific battery-health commitment is shown on the product page.

Please check the individual product page for network or connectivity details before ordering. If you are unsure whether a device is suitable for your SIM, network or eSIM needs, contact us before placing your order.

Eligible products purchased directly from Reloopo may be returned free of charge within 14 calendar days of receiving your order. To start a return, email support@reloopo.com with your name, order number, product details and delivery address.

Yes. Please do not send products back without prior approval. Once your return is approved, we will provide a prepaid return label, arrange collection or authorise another return method.

Back up your data, remove SIM and memory cards, sign out of Apple ID, Google, Samsung and other linked accounts, disable Find My iPhone or Find My Device, remove passwords and activation locks, and factory-reset the device where instructed. Locked devices cannot be processed until the lock is removed.

Contact support@reloopo.com as soon as possible with your order number, a description of the issue and photographs or video where possible. We recommend reporting delivery or product issues within five business days of delivery, although this does not affect your statutory rights.

After we receive your return, we aim to complete inspection and authorise an approved refund within five business days. Refunds are issued to the original payment method. Your bank or payment provider may take an additional 3-10 business days to credit the funds.

Eligible refurbished devices purchased directly from Reloopo include a 12-month limited warranty, unless a different warranty period is stated on the product page or order confirmation. This warranty is in addition to your statutory consumer rights.

The warranty does not generally cover accidental damage, cracked screens, liquid damage, loss or theft, normal cosmetic wear, normal battery degradation, misuse, incompatible accessories, software issues, data loss, unauthorised repair or altered IMEI or serial numbers.

Email support@reloopo.com with your full name, order number, product model, IMEI or serial number, a detailed description of the fault, and photos or video where possible. Do not send the product back until we have authorised the return and provided instructions.

For orders, delivery, returns, refunds, warranty claims or product questions, email support@reloopo.com. Please include your order number whenever your enquiry relates to an existing order.

You can review our full Shipping Policy, Return and Refund Policy, Warranty Policy, Privacy Policy and Terms of Service.