Return and Refund Policy

Last updated: July 22, 2026

At Reloopo, we want you to shop for quality pre-owned technology with confidence. Eligible products purchased directly from Reloopo may be returned free of charge under the following conditions.

1. 14-Day Free Returns
You may request a free return within 14 calendar days of receiving your order.

To start a return, email support@reloopo.com with:

Your name and order number;
The product you wish to return;
Your delivery country and address;
Photographs or video if the product is damaged, incorrect or defective.
Once approved, we will provide a prepaid return label, arrange collection or authorise another return method. Please do not return products without prior approval.

You must send the product back within 14 calendar days after notifying us, unless local law provides a longer period.

2. Return Conditions
To qualify for a full refund, the product must:

Be the same device originally supplied by Reloopo;
Have a matching IMEI or serial number;
Include all supplied accessories and components;
Be securely packaged for return;
Be free from new damage, unauthorised repairs or modifications;
Have all personal information, passwords and linked accounts removed.
You may inspect and test the product reasonably. However, damage or use beyond what is necessary to inspect it may result in a reduced refund where permitted by law.

3. Account Locks and Personal Data
Before returning a connected device, you must:

Sign out of Apple ID, Google, Samsung and other linked accounts;
Disable Find My iPhone, Find My Device and similar services;
Remove passwords, PINs and biometric locks;
Remove SIM and memory cards;
Back up your data and factory-reset the device where instructed.
Locked devices cannot be processed until the lock is removed. Reloopo is not responsible for personal data left on returned products.

4. Incorrect, Damaged or Defective Products
If your order arrives incorrect, damaged or defective, contact support@reloopo.com as soon as possible. We recommend reporting the issue within five business days of delivery, although this does not limit your statutory rights.

Please provide your order number, a description of the issue and photographic or video evidence where possible.

Depending on the circumstances and product availability, we may provide troubleshooting, repair, replacement or a refund. Reloopo will cover the authorised return cost for confirmed incorrect, damaged or defective products.

5. Inspection and Refunds
Returned products will be inspected, including verification of the IMEI or serial number, cosmetic condition, account-lock status, functionality and included accessories.

We aim to complete the inspection and authorise an approved refund within five business days of receiving the return.

Refunds will be issued to the original payment method. Your bank or payment provider may require an additional 3–10 business days to credit the funds.

Original express or premium delivery charges, third-party customs duties and independently arranged return costs may not be refundable unless required by law or approved by Reloopo in advance.

6. Exclusions and Consumer Rights
Voluntary change-of-mind returns may not be available for:

Gift cards and delivered digital products;
Personalised products;
Unsealed hygiene-sensitive products, including certain earbuds or ear tips;
Products with mismatched or tampered IMEI or serial numbers;
Products damaged, altered or repaired after delivery;
Products not originally purchased from Reloopo.
These exclusions do not apply where a product is faulty, damaged, not as described or otherwise protected by applicable consumer law.

This policy applies to eligible orders in every country and region currently served by Reloopo. Nothing in this policy excludes or limits mandatory consumer rights. If local law provides longer return periods or more favourable remedies, those legal rights will apply.

Contact Us
For returns, refunds or product issues:

Reloopo Customer Support
Email: support@reloopo.com
Contact page: https://www.reloopo.com/pages/contact

Please include your order number in all enquiries.