Privacy policy

Last updated: July 22, 2026

Reloopo respects your privacy and is committed to handling your personal information fairly, transparently and securely.

This Privacy Policy explains how RELIIIFE LIMITED trading as Reloopo (“Reloopo”, “we”, “us” or “our”), collects, uses, shares and protects personal information when you visit www.reloopo.com, create an account, place an order, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Reloopo, we may collect the following categories of information.

Information you provide

This may include:

  • Your name;
  • Email address;
  • Telephone number;
  • Billing and delivery addresses;
  • Account login information;
  • Order and transaction information;
  • Product reviews and feedback;
  • Customer-service communications;
  • Return, refund and warranty information;
  • Device IMEI or serial number where required for fulfilment, returns or warranty claims;
  • Marketing and communication preferences.

Payment information

Payments are processed by Shopify and authorised payment providers.

We may receive transaction details such as payment status, payment method and billing information. We generally do not receive or store complete payment-card numbers.

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address;
  • Browser and device type;
  • Operating system;
  • Approximate location;
  • Time zone;
  • Referring and exit pages;
  • Pages and products viewed;
  • Search activity;
  • Cart and checkout activity;
  • Cookie identifiers;
  • Website interaction and performance data;
  • Fraud and security signals.

Information received from third parties

We may receive information from:

  • Shopify;
  • Payment processors;
  • Delivery and fulfilment providers;
  • Fraud-prevention services;
  • Marketing and advertising platforms;
  • Analytics providers;
  • Customer-support applications;
  • Review and loyalty platforms;
  • Social-media services;
  • Business partners where permitted by law.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders;
  • Verify payments and prevent fraud;
  • Arrange delivery and provide tracking information;
  • Create and manage customer accounts;
  • Process returns, refunds, exchanges and warranty claims;
  • Verify product IMEI and serial numbers;
  • Respond to enquiries and provide customer support;
  • Communicate important order, security and service updates;
  • Improve our website, products and customer experience;
  • Understand how visitors use our website;
  • Personalise products, content and offers;
  • Send marketing communications where permitted;
  • Measure marketing and advertising performance;
  • Protect our customers, business and website;
  • Establish, exercise or defend legal claims;
  • Comply with tax, accounting, regulatory and legal obligations.

Where applicable data-protection law requires a legal basis, we process information based on one or more of the following:

  • Contract: to process your order and provide requested services;
  • Legal obligation: to comply with tax, accounting, consumer-protection and regulatory requirements;
  • Legitimate interests: to operate, secure and improve our business, prevent fraud and provide customer support;
  • Consent: for certain marketing, advertising, analytics and non-essential Cookie activities;
  • Legal claims: where processing is necessary to establish, exercise or defend legal rights.

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before consent was withdrawn.

3. How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business.

These providers may include:

  • Shopify, which hosts and powers our online store;
  • Payment processors and financial institutions;
  • Warehouses, fulfilment providers and delivery carriers;
  • Return, repair and warranty service providers;
  • Fraud-prevention and security services;
  • Email, SMS and marketing platforms;
  • Website analytics and advertising providers;
  • Customer-support and live-chat providers;
  • Product-review and feedback services;
  • Professional advisers, including accountants, insurers and legal advisers;
  • Government agencies, regulators and law-enforcement authorities where legally required.

These providers may process personal information only for the services they perform for us or as otherwise permitted under their own legally applicable privacy terms.

We may also disclose personal information:

  • To comply with a court order, subpoena or lawful request;
  • To investigate suspected fraud or illegal activity;
  • To protect the rights, property or safety of Reloopo, our customers or others;
  • In connection with a merger, acquisition, restructuring, financing or sale of all or part of our business.

We do not sell personal information for money.

However, certain uses of advertising technologies may be legally classified as “selling”, “sharing” or targeted advertising in some jurisdictions. Where required, you may opt out through our Cookie preferences or data-sharing opt-out page.

For more information about Shopify’s processing of customer information, please review the Shopify Consumer Privacy Policy:

4. Cookies and Advertising

We and our service providers use Cookies, pixels, tags, local storage and similar technologies to operate and improve the website.

These technologies may be used to:

  • Keep the website and checkout functioning;
  • Remember account and cart information;
  • Maintain security and prevent fraud;
  • Save your preferences;
  • Measure website traffic and performance;
  • Understand how visitors use the website;
  • Personalise content;
  • Measure advertising effectiveness;
  • Display relevant advertising where permitted.

Cookie categories

Our website may use:

  • Essential Cookies: required for website, cart, checkout and security functions;
  • Functional Cookies: remember your preferences and improve website features;
  • Analytics Cookies: help us understand website usage and performance;
  • Advertising Cookies: support personalised advertising and campaign measurement.

Where required by law, we will not use non-essential Cookies unless you provide consent.

You can manage your choices through the Cookie banner or the Cookie Preferences link in the website footer. You can also adjust your browser settings, although blocking essential Cookies may prevent parts of the website from working correctly.

Where legally required and technically supported, we may recognise valid browser-based privacy preference signals, such as Global Privacy Control.

5. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send information about:

  • Newly available refurbished devices;
  • Product restocks;
  • Promotions and special offers;
  • Reloopo news;
  • Relevant products and services.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email;
  • Updating your communication preferences, where available;
  • Contacting support@reloopo.com.

You may continue to receive non-marketing communications relating to orders, payments, security, returns, warranties or customer support.

We do not provide your email address or telephone number to unrelated third parties for their independent marketing without permission.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide services;
  • Maintain customer accounts;
  • Process returns and warranty claims;
  • Meet tax, accounting and legal requirements;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce our agreements.

Different categories of information may be retained for different periods. When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against:

  • Unauthorised access;
  • Loss or theft;
  • Misuse;
  • Alteration;
  • Unauthorised disclosure;
  • Accidental destruction.

No method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a personal-data breach, we will investigate and provide notifications where required by applicable law.

7. International Data Transfers

Reloopo operates an international ecommerce website and uses service providers that may process information in different countries.

Your personal information may therefore be transferred to and processed in countries other than the country where you live, including locations where Shopify, payment processors, fulfilment providers and other service providers operate.

Where required, we use recognised safeguards for international transfers, which may include:

  • Adequacy decisions;
  • Standard contractual clauses;
  • The UK International Data Transfer Agreement or Addendum;
  • Contractual and organisational safeguards;
  • Other transfer mechanisms permitted by applicable law.

These countries may have data-protection laws that differ from those in your country, but we will take reasonable measures to protect personal information in accordance with this Privacy Policy.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information held about you;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request restriction of certain processing;
  • Object to processing based on legitimate interests;
  • Withdraw consent;
  • Request a portable copy of certain information;
  • Opt out of direct marketing;
  • Opt out of certain targeted advertising, sale or sharing of personal information;
  • Appeal a decision concerning a privacy request;
  • Submit a complaint to a data-protection authority.

These rights may be subject to legal exceptions. For example, we may need to retain certain order and transaction records to comply with tax, accounting, fraud-prevention or legal obligations.

To make a privacy request, email:

support@reloopo.com

Please include:

  • Your full name;
  • The email address connected to your account or order;
  • Your order number, where relevant;
  • The privacy right you wish to exercise;
  • Sufficient details to help us identify the relevant information.

We may need to verify your identity before completing a request. Where permitted, an authorised agent may submit a request on your behalf, but we may require evidence of their authority.

We will not discriminate against you for exercising an applicable privacy right.

9. Children’s Privacy

Our website is intended for general consumers and is not directed specifically towards children.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe that a child has provided personal information without appropriate consent, please contact support@reloopo.com so that we can review and, where appropriate, delete the information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social-media platforms and services.

We do not control the privacy practices of these third parties. Their collection and use of personal information are governed by their own privacy policies.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

The presence of a third-party link does not necessarily mean that Reloopo endorses that service.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business operations;
  • Website functionality;
  • Service providers;
  • Privacy practices;
  • Legal or regulatory requirements.

The latest version will be published on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before making material changes.

We encourage you to review this policy periodically.

12. Contact Us

For questions, concerns or requests relating to privacy or personal information, contact:

Reloopo Privacy Team
Email: support@reloopo.com
Legal company name: RELIIIFE LIMITED
Contact page: https://www.reloopo.com/pages/contact

If you are not satisfied with our response, you may have the right to complain to the data-protection or consumer-protection authority in your country or region.