Shipping policy
Last updated: October 27, 2026
1. Order processing
Orders are usually processed and dispatched from Hong Kong within one business day after payment and any required verification are completed. Orders placed on weekends or public holidays are processed on the next business day. Dispatch time is separate from transit time.
2. Shipping costs and delivery times
We deliver to the destinations below. Standard delivery is free. Expedited delivery is available at the listed additional charge. Times are estimated business days after dispatch; final delivery options and charges are confirmed at checkout for your address and products. Estimates are not guaranteed and may be affected by carriers, customs, weather or public holidays.
| Destination | Standard delivery (free) | Expedited delivery | Expedited delivery charge |
|---|---|---|---|
| United Kingdom | 3–5 business days | 2–4 business days | GBP 4 |
| United States | 3–6 business days | 2–5 business days | USD 5 |
| Canada | 3–7 business days | 2–5 business days | CAD 6 |
| Australia | 3–7 business days | 2–5 business days | AUD 5 |
| New Zealand | 3–7 business days | 2–5 business days | NZD 9 |
| Singapore | 3–6 business days | 2–4 business days | SGD 5 |
| Hong Kong | 2–3 business days | 1–2 business days | HKD 10 |
| Taiwan | 3–6 business days | 2–4 business days | TWD 100 |
| South Korea | 3–6 business days | 2–4 business days | KRW 5000 |
| Saudi Arabia | 3–7 business days | 2–5 business days | SAR 15 |
| United Arab Emirates | 3–7 business days | 2–5 business days | AED 20 |
| Germany | 3–7 business days | 2–5 business days | EUR 5 |
| France | 3–7 business days | 2–5 business days | EUR 5 |
| Spain | 3–7 business days | 2–5 business days | EUR 5 |
| Italy | 3–7 business days | 2–5 business days | EUR 5 |
| Netherlands | 3–7 business days | 2–5 business days | EUR 5 |
| Belgium | 3–7 business days | 2–5 business days | EUR 5 |
| Ireland | 3–7 business days | 2–5 business days | EUR 5 |
| Israel | 3–7 business days | 2–5 business days | ILS 15 |
| Japan | 3–6 business days | 2–4 business days | JPY 500 |
| Austria | 3–7 business days | 2–5 business days | EUR 5 |
| Portugal | 3–7 business days | 2–5 business days | EUR 5 |
| Switzerland | 3–7 business days | 2–5 business days | CHF 3 |
| Poland | 3–7 business days | 2–5 business days | PLN 10 |
| Denmark | 3–7 business days | 2–5 business days | DKK 30 |
| Czech Republic | 3–7 business days | 2–5 business days | CZK 100 |
3. Tracking and delivery
After dispatch, you will receive a confirmation email with tracking information. A signature may be required for high-value products, including smartphones, tablets, computers and smartwatches. Some device orders cannot be delivered to PO Boxes or parcel lockers. Please provide a complete physical address and a valid telephone number.
4. International orders, duties and taxes
For deliveries to the United States, Hong Kong, the United Kingdom, Germany, France, Spain, Italy, the Netherlands, Belgium, Ireland, Saudi Arabia, the United Arab Emirates, Israel, Austria, Portugal, Switzerland, Poland, Denmark and the Czech Republic, displayed product prices include applicable taxes (including VAT where applicable) and import duties. No additional payment for these taxes or duties is required at checkout or on delivery.
For deliveries to Japan, displayed product prices exclude tax. A 10% tax is added at checkout. Review the itemised charges and final order total before payment.
For Australia, Canada, New Zealand and Singapore, applicable import duties and taxes are calculated according to your delivery address and products, displayed separately and collected at checkout. They are not included in the displayed product price. Review the final total before payment. Reloopo arranges Delivered Duty Paid (DDP) shipping to these four destinations and pays the import charges and customs-clearance fees to the carrier, so you should not be asked to pay them again on delivery.
For other supported destinations, review the final order total and any charges shown at checkout before payment. The destination-specific arrangements in this Shipping Policy apply.
If a carrier requests an unexpected payment for customs duties, import taxes or clearance fees, contact support@reloopo.com with your order number and a copy of the request before paying so we can check it with the carrier.
Free delivery refers only to the delivery charge. Import charges follow the destination-specific arrangements above.
Products containing lithium-ion batteries may be subject to additional carrier or destination restrictions. Available delivery services are shown at checkout.
5. Delayed, lost or damaged orders
If your order is delayed, lost or arrives damaged, contact support@reloopo.com with your order number. For damaged deliveries, keep the product and all packaging and provide clear photos of the shipping box, internal packaging and product. We recommend reporting delivery problems within five business days. This does not affect your statutory consumer rights. Nothing in this policy limits mandatory consumer rights under the laws of your country or region.