Shipping policy

Last updated: September 2, 2026

Reloopo is operated by RELIIIFE LIMITED. Orders are dispatched from our registered business address in Hong Kong.

Dispatch address:
Flat/Room 2, 8/F, Block 1, Harbour Centre,
1 Hok Cheung Street, Hung Hom, Kowloon, Hong Kong.

1. Order processing

Orders are generally prepared and dispatched from Hong Kong within 24 hours after payment and any required verification have been completed.

Orders placed on weekends or public holidays are processed on the next business day. Processing may take longer during promotions, periods of high demand or when additional verification is required.

2. Delivery destinations, costs and times

International delivery is available to selected destinations. Available delivery methods, charges and estimated delivery times are shown at checkout based on the delivery address and products ordered.

Delivery estimates begin after dispatch and are not guaranteed. Carrier delays, customs clearance, weather, public holidays and destination restrictions may affect delivery times.

3. Tracking and delivery

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

A signature may be required for high-value products, including smartphones, tablets, computers and smartwatches. Some device orders cannot be delivered to PO boxes or parcel lockers, so please provide a complete physical address and valid telephone number.

4. International orders

International orders may be subject to customs duties, import taxes or carrier fees. Unless collected by Reloopo at checkout, these charges are the customer's responsibility.

Products containing lithium-ion batteries may be subject to additional carrier or destination restrictions. Available delivery services will be shown at checkout.

5. Delayed, lost or damaged orders

If your order is delayed, lost or arrives damaged, please contact support@reloopo.com with your order number.

For damaged deliveries, please retain the product and all packaging and provide clear photographs of the shipping box, internal packaging and product. We recommend reporting delivery problems within five business days, although this does not affect your statutory consumer rights.

Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.

6. Contact information

Reloopo is operated by RELIIIFE LIMITED.
Registered address:
Flat/Room 2, 8/F, Block 1, Harbour Centre,
1 Hok Cheung Street, Hung Hom, Kowloon, Hong Kong.
Email: support@reloopo.com
Telephone: +86 13418715512